Frequently Asked Questions (FAQ) – Phoenix Home Cleaning Services
1. Why choose Phoenix Home Cleaning?
- Eco-Friendly Cleaning: We prioritize your health and the planet with our use of eco-friendly cleaning products—at no extra cost to you.
- Customer-Centric Service: Our team undergoes quarterly training to ensure you receive top-quality service with every visit.
- Locally Owned and Operated: As a proud Phoenix-based business, we offer reliable, personalized cleaning solutions rooted in our local community.
- Exclusive Rewards & Referrals: We’re the only Phoenix cleaning service offering rewards and referral perks, making your experience even more valuable.
2. What services do you offer?
We provide four specialized cleaning services tailored to meet your needs:
- Standard House Cleaning: Perfect for maintaining a fresh, clean home on a regular basis. We tackle everyday messes, dust, and grime, leaving your space sparkling.
- Deep Cleaning: A more thorough clean designed for seasonal refreshes or special events. We target hard-to-reach areas to eliminate allergens and hidden dirt.
- Move In / Move Out Cleaning: Whether you're moving in or out, we deep clean your space to make it ready for a smooth transition.
- Airbnb Cleaning: We help hosts maintain 5-star reviews with our meticulous cleaning services, ensuring quick turnovers and a welcoming space for every guest.
3. What tasks are not included in your services?
To maintain safety and service quality, we do not perform the following:
- Moving items heavier than 25 pounds
- Outdoor work (e.g., balconies, decks, backyards)
- Removal of bodily fluids or infestations
- Cleaning beyond 16 ft. reach, such as tall windows or ceilings
Our services are customized based on your home’s size and layout to ensure every living space is thoroughly cleaned.
4. Are your cleaning products eco-friendly?
Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for both your family and pets. We also reduce waste by using reusable, biodegradable materials whenever possible.
5. What happens after I book my cleaning?
Once you book, you’ll receive a confirmation email along with a calendar invite to ensure your appointment is properly scheduled. Our goal is to deliver a seamless, exceptional cleaning experience tailored to your needs.
6. What should I expect during a cleaning?
You can expect a thorough and meticulous clean. Our team will target every surface and corner, leaving no trace of dirt behind. We customize the cleaning to your specific requests and ensure complete satisfaction with every visit.
7. Do I need to be home during the cleaning?
No need to stay home if it’s not convenient for you! You can either be present to let our team in or provide access instructions if you’re unavailable. We respect your time and ensure our professional cleaners complete the job to your satisfaction.
8. How is pricing determined?
Our pricing model is based on your home’s square footage and the time required for each job. We provide transparent quotes upfront, so you always know what to expect without hidden fees.
9. What if I need to cancel or reschedule?
Life happens, and we understand! If you need to cancel or reschedule, simply contact us at least 24 hours in advance. Please note:
- Cancellations within one week of the service date incur a fee.
- Rescheduling with less than 24 hours’ notice also incurs a fee.
Need More Information?
Have more questions about our services or booking process? Contact us today! We’re here to help you experience the best in eco-friendly home cleaning services in Phoenix.
Straight Answers: Unleash Your Questions
What cleaning services do you offer?
At Phoenix Home Cleaning, we provide four specialized, eco-friendly cleaning services designed to meet every need and ensure your home is spotless, fresh, and inviting:
Standard House Cleaning
Our Standard House Cleaning service is perfect for maintaining a consistently clean home. Designed to tackle everyday dust, dirt, and grime, we ensure that every surface shines—from sparkling floors to pristine kitchens and bathrooms. Using eco-friendly products, we create a healthier, fresher environment that makes your home a pleasure to live in.
Deep Cleaning
For a more intensive clean, our Deep Cleaning service delivers exceptional results. We go beyond the surface to thoroughly clean and sanitize every corner, eliminating hidden dirt, allergens, and grime. Whether for seasonal refreshes or special occasions, our detailed cleaning process ensures your home is left spotless and renewed.
Move In / Move Out Cleaning
Moving doesn’t have to be stressful. Our Move In/Move Out Cleaning service ensures your home is ready for a seamless transition. We handle every detail, deep-cleaning from top to bottom—including appliances, baseboards, and hard-to-reach spots—ensuring a fresh, welcoming start for your new home or a flawless finish for your old one.
Airbnb Cleaning
As an Airbnb host, keeping your property spotless is key to earning top reviews and ensuring guest satisfaction. Our Airbnb Cleaning service is designed to handle quick turnovers with meticulous attention to detail. We deep clean every space, sanitize high-touch areas, and ensure the property is guest-ready with eco-friendly, non-toxic products. Whether you need same-day cleaning or regular upkeep, we help you maintain a 5-star rating with a consistently welcoming, clean environment.
Each service is delivered with precision and care by our professional cleaning team, ensuring every room in your home looks its absolute best—while using eco-friendly products that are safe for your family and the environment.
Are your cleaning products eco-friendly?
Absolutely. We use powerful, eco-friendly products to ensure your home is not only spotless but also safe for your family and the environment. Additionally, we aim to minimize plastic usage by opting for reusable and biodegradable materials whenever possible.
What should I expect after I schedule my booking?
After scheduling, our team will reach out via email to discuss the specifics of your job. This ensures we are fully prepared to meet your needs and deliver an exceptional cleaning experience.
What should I expect during a cleaning?
Expect a relentless clean! Our team will thoroughly clean every specified area, leaving no trace of dirt behind. Each service is tailored to meet your unique needs and ensure complete satisfaction.
Do I need to be home during the cleaning?
No need to hover! You can be home to let our team in or provide access instructions if you won’t be around. We know your time is valuable, and our trustworthy, professional crew ensures you can focus on what matters most without worrying about the clean. Rest assured, you’re in good hands with Phoenix’s finest.
How do you determine pricing?
Pricing is dynamically based on square footage and the duration of the job. Our transparent pricing ensures you know exactly what you’re paying for, with no hidden fees.
What if I need to reschedule or cancel?
Life happens. If you need to reschedule or cancel, simply contact us at least 24 hours in advance. We’ll work with you to find a new time that suits your schedule.