Shipping policy

Service Delivery Policy

Welcome to Phoenix Home Cleaning! We are dedicated to providing exceptional cleaning services directly at your location. Below, you will find our service delivery policy, which outlines how we handle bookings, service delivery, and other important details.

Booking Confirmation:

• All service bookings are confirmed within 1-2 business days (excluding weekends and holidays) after receiving your booking request.
• You will receive a confirmation email or text message with the details of your appointment.

Service Area:

• We currently offer cleaning services within Phoenix & Scottsdale, Arizona.
• If you are outside our service area, please contact us to discuss potential arrangements.

Appointment Scheduling:

• Services are provided based on the scheduled appointment time agreed upon during booking.
• We aim to accommodate your preferred time slot, but availability may vary.

Cancellation and Rescheduling:

• If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance.
• Cancellations or rescheduling requests made less than 24 hours before the appointment may incur a fee.

Service Delivery:

• Our professional cleaning team will arrive at your location at the scheduled time.
• Please ensure access to the premises and that any special instructions are communicated to us in advance.

Access and Security:

• If you will not be present during the service, please provide us with necessary access instructions (e.g., key location, entry codes).
• Our team is trained to handle your property with care and maintain security at all times.

Satisfaction Guarantee:

• We strive to provide the highest quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours, and we will address any concerns.

Payment:

• Payment is due upon booking of the service.
• We accept various payment methods, including credit/debit cards, and online payments.

• If you have any questions or need to discuss your booking, please contact us at contact@phxhomecleaning.com.

Thank you for choosing Phoenix Home Cleaning. We look forward to providing you with top-notch cleaning services!